A message from our CEO
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Yell

During these uncertain times and rapidly changing circumstances in which we find ourselves, I want to reassure all our customers and contacts that we can continue to support you.


Yell, like all businesses around the world today, is currently experiencing unprecedented challenges. We are focused on keeping our people safe and healthy whilst serving our customers to the best of our abilities. As the situation unfolds, and government and NHS advice changes, we are continually adapting and putting in place new operational plans for our own teams and working with our partners to preserve our service levels.


However, we are experiencing high levels of demand into our contact centres and have a reduced number of people at work, so our call wait times may be longer than usual, and for that I apologise. We are leveraging all options available to us to speak with customers and contacts as quickly as we can.


I would encourage you where possible to utilise our free Yell for Business app which enables businesses to manage and update their free listing on Yell.com for any operational changes such as opening hours, services offered or contact details, and also to make use of our online chat feature available at yell.com/contactus.


Whilst these are unique and unpredictable times, I can reassure you that I and everyone at Yell are focused on helping all our customers and contacts through this period. To that end, I have asked my team to collate useful advice, guidance and support from independent and trusted sources on the key challenges you may be experiencing, and we will be sharing this in the coming days.


I will keep you updated with any further information and hope that we can support you and your business at this difficult time.


Best wishes

Claire Miles Signature

Claire Miles

Chief Executive Officer, Yell Limited

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